Job Description – Retail Sales Supervisor
Role at a Glance
|
Item |
Detail |
|---|---|
|
Job title |
Retail Sales Supervisor |
|
Grade |
6 |
|
Division |
Sales, New Vehicles Retail (Showroom) |
|
Location |
To be confirmed |
|
Reports to |
Retail Sales Manager |
|
Direct reports |
Showroom sales team |
|
Key working partners |
Retail Sales Manager, Sales Support, Finance and Invoicing, Vehicle Delivery, CRM and Marketing, and Aftersales |
|
External contacts |
Customers and non-Naghi associates |
Purpose of the Role
This role runs the showroom day to day so that every customer receives a professional, well-presented sales experience and the team delivers its targets.
The job holder supervises the showroom sales team, supports and monitors every stage of the sales process, and makes sure documentation, CRM records and reporting are accurate.
The role suits a hands-on, target-driven person with strong customer handling skills, who can lead a team on the showroom floor and step in for the Retail Sales Manager when needed.
Key Responsibilities
Part A. Lead the showroom and the sales team
- Supervise daily showroom operations, ensuring compliance with retail standards, display quality and overall presentation.
- Drive team performance to achieve sales targets, model mix and CSI objectives.
- Support team coordination, scheduling and coverage so the showroom is properly staffed at all times.
- Manage day-to-day sales issues and act in the absence of the Retail Sales Manager.
Part B. Sales process and documentation
- Support and monitor sales activities, including prospecting, test drives, quotations and follow-ups.
- Ensure accurate preparation of sales documentation, contracts, invoicing and delivery processes.
Part C. Customers, data and reporting
- Handle customer inquiries, escalations and complaints to ensure high customer satisfaction and retention.
- Monitor data quality, reporting and CRM updates, including customer records and performance tracking.
Key Performance Indicators
|
Area |
Measure |
|---|---|
|
Sales performance |
Sales targets achieved; model mix against objectives |
|
Customer experience |
CSI scores against target; complaints resolved within agreed time |
|
Sales process |
Prospecting, test drive, quotation and follow-up activity monitored and completed |
|
Documentation |
Accuracy of sales documentation, contracts, invoicing and delivery paperwork |
|
Data quality |
CRM records complete and up to date; reports delivered on time |
|
Showroom standards |
Retail standards, display quality and presentation maintained |
|
Team |
Showroom coverage maintained; team performance against target |
Person Specification
Essential
- Diploma or Bachelor's degree.
- Minimum three years of related working experience.
- Good knowledge of retail sales operations and processes.
- Strong communication and customer handling skills.
- Basic leadership and team supervision ability.
- Attention to detail and a target-driven mindset.
Competencies
- Result orientation
- Personal accountability
- Effective communication
- Service orientation
- Personal development
- Talent development
- Strategy orientation
- Change championship
- Team leadership
Authority Limits
- Manages daily scheduling, coverage and task allocation for the showroom sales team.
- Acts for the Retail Sales Manager in their absence, within the limits the Manager sets.
- Escalates complaints and sales issues that cannot be resolved on the floor to the Retail Sales Manager.
This job description describes the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties and skills required.
