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Greet all customers and visitors professionally, ensuring a premium hospitality experience in line with BMW Group luxury brand standards.
Maintain a constant presence at the showroom reception during working hours, ensuring the reception area remains clean, organized, and presentable.
Direct customers to the appropriate Sales Executive, department, or meeting area, ensuring smooth customer flow and coordination with Sales, CRM, and Administration teams.
Handle incoming telephone calls, customer inquiries, visitor logs, customer records, and appointment schedules accurately and professionally.
Coordinate meeting room bookings, support showroom events, and provide refreshments and hospitality services in accordance with showroom standards.
Perform administrative duties, including filing, document handling, basic reporting, monitoring reception supplies, and requesting replenishment when required.
Maintain strict confidentiality of customer and business information while ensuring professional communication and service excellence at all times.
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SAP as service provider
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