JOB PURPOSE:

The Sales Support Specialist plays a critical role in supporting the fleet sales team by ensuring efficient coordination of sales administration, pricing, documentation, and order processing. The role aims to enhance sales productivity, improve customer experience, and ensure accuracy and compliance throughout the fleet sales cycle by acting as a key link between sales, operations, finance, and logistics.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Sales & Customer Support

• Support Fleet Sales Executives in preparing quotations, tenders, proposals, and contracts for fleet customers.
• Act as a point of contact for fleet customers for sales-related inquiries, order status updates, and documentation requests.
• Assist in managing key fleet accounts by ensuring timely follow-ups, renewals, and contract updates.

Order & Contract Management

• Process fleet vehicle orders accurately in the sales system, ensuring compliance with pricing, specifications, and approval processes.
• Coordinate vehicle configurations, delivery schedules, and registration requirements with internal departments and suppliers.
• Maintain accurate records of contracts, pricing agreements, and customer documentation.

Sales Administration & Reporting

• Maintain and update CRM and fleet sales databases with customer, vehicle, and contract information.
• Prepare sales reports, forecasts, pipeline updates, and performance dashboards for management review.

Monitor fleet sales KPIs such as order intake, delivery timelines, and customer satisfaction metrics.

Coordination & Internal Liaison

• Liaise with logistics, inventory, finance, leasing, and aftersales teams to ensure seamless vehicle delivery and invoicing.
• Coordinate with marketing teams on fleet promotions, product updates, and campaign support materials.
• Support tender submissions by coordinating required documents, approvals, and timelines.

Compliance & Process Support

• Ensure adherence to company policies, pricing guidelines, and fleet sales procedures.
• Support audits and compliance checks related to contracts, pricing, and customer documentation.
• Identify process improvement opportunities to enhance sales efficiency and customer experience

QUALIFICATIONS / EDUCATION:

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field.
• Automotive or sales operations certifications are an advantage.

EXPERIENCE:

• Minimum 2–4 years of experience in sales support, sales administration, or operations, preferably in automotive or B2B sales.
• Experience working with fleet sales processes, order management, or contract documentation is preferred.
• Hands-on experience using CRM systems and MS Office applications.